Frequently asked questions

No. Mazi Properties is a listings marketplace. Properties are advertised by independent agents, agencies and owners. We are not a party to any sale or rental.

It means an administrator reviewed the documents the advertiser submitted. It is not a guarantee of ownership, legal title, government approval, safety or the absence of fraud.

Create an agent or agency account, complete your public profile, then add a listing from your dashboard. Listings are reviewed before they go live.

Verify who you are dealing with, confirm ownership and legal status of the property, inspect it in person, and never pay deposits or fees based only on messages or listings.

All purchases and subscriptions are final and non-refundable except where required by applicable law. See the Refund & Cancellation Policy.

Use the contact page, email info@maziproperties.com or message us on WhatsApp on +234 703 148 9213.

No. You can search, view listings and read agent profiles without an account. You need a free account to save properties, save searches and receive email alerts, and to list properties or buy any paid product.

1. Go to Register.
2. Choose the account type: seeker (looking for property), agent (you list properties) or agency / company (you manage a business and its team).
3. Enter your name, email address and a strong password (at least 10 characters with a letter and a number).
4. Open the verification email we send you and click the button to confirm your email address.

Already registered? Log in here.

Verifying your email proves the address is yours. Until you do, you cannot submit listings for review or pay for products. The verification link works once and expires after 24 hours.

• Check your spam or junk folder and make sure you typed your email address correctly.
• Log in and use the Resend link button shown at the top of your dashboard to get a new email.
• Still stuck? Contact us and we will help.

1. Open Forgot password and enter the email address of your account.
2. If an account exists for that address, we email a reset link. For your security the page looks the same whether or not the address is registered.
3. Click the link within 1 hour, choose a new password and log in. The link works only once.

When your password is reset or changed, other devices that were logged in are signed out. If you did not request a reset, ignore the email and your password stays the same.

• An agent or agency / company account with a verified email address.
• A completed public profile (name, phone number and contact details). It is created once and then locked, so check it carefully.
• Clear details and photos for each property. The number of live listings and photos you can have depends on your plan: see Plans.

New and changed listings are reviewed by our team before they appear publicly.

Log in, open My properties in your dashboard and choose Edit next to the listing. You can change the description, price, location and photos.

If you edit a listing that is already live, it goes back for a quick review before the changes appear. The listing web address stays the same.

In My properties, change the availability of a live listing to under offer, sold or rented. You can also archive a listing to hide it, or delete it permanently. Keeping availability up to date helps buyers and tenants and protects your reputation.

Open the property page and use Show phone number, WhatsApp advertiser or the Send an enquiry form. You can also open the agent or company profile and choose Show contact details.

Phone numbers are shown on request so they are not harvested by bots. Always arrange to see the property in person before you pay anything.

An agency or company creates one account and a public company profile. The owner can invite agents to join the team, and listings posted by team members appear under the company as well as under each agent. Browse all companies on the Agency & Company page.

The company's limits, billing and verified badge belong to the company account. Each agent can still have their own profile.

1. Log in as an agent or agency and open Verification in your dashboard.
2. Choose the agent profile, company profile or individual property you want verified and pay the verification fee shown there.
3. Upload the requested documents. They are stored privately and seen only by you and our review team.
4. An administrator reviews your request. The badge appears only after it is approved and switched on, and some badges expire and need renewing.

Paying the fee does not guarantee approval. A badge is not a guarantee of ownership, legal title or safety: see our Disclaimer.

Open the listing, choose Report this listing, pick a reason (for example scam, wrong price or no longer available) and add details. Our team reviews every report and can remove or suspend listings and accounts.

If you have already sent money or shared documents, also report it to the police and your bank, and contact us so we can act on the advertiser.

• Meet the advertiser and visit the property in person before any payment.
• Confirm the advertiser's identity and that they have the right to sell or let the property.
• Ask to see the title and ownership documents and have an independent lawyer or surveyor check them.
• Pay only against proper documentation and a receipt, to an account in the name of the owner or company you verified.
• Be careful of prices that look too good, pressure to pay quickly, and requests to pay before viewing.

Read our Disclaimer and Terms.

No. We never collect or hold rent, deposits, agency fees or purchase money, and we are not a party to any transaction between users. Any payment you make to an agent or another user is entirely between you and them.

Mazi Properties only charges for its own services, such as subscription plans, featured listings, verification and adverts. Our official contact details are on the Contact page: be wary of anyone claiming to collect property payments on our behalf.

A featured listing is shown with priority in search results and on the home page. Some subscription plans include featured slots, and you can also buy a boost for a set number of days. Open My properties, choose Feature on a live listing, and pick a plan slot or a boost pack. Current boost options and prices are shown on that page.

Plans set how many live listings, photos and featured slots you can have. Compare them on the Plans page. There is a free plan with limits, and paid plans raise the limits for a fixed period.

Plans do not renew automatically and we do not charge your card again by ourselves. When a plan ends, buy it again to continue. Buying the same plan again adds time after your current period. Please read the Refund & Cancellation Policy.

At checkout you pay through our online payment provider, or by bank transfer where this is offered; the options are shown on screen. A payment is only treated as successful once it is confirmed. Bank transfers are confirmed by our team, which can take a little longer. Receipts are available in your dashboard under Billing.

To keep the marketplace trustworthy, a public profile is locked after you create it. If something must change, use Request a change on your profile page and pay the one-time unlock fee shown there. After the unlock you can save your changes once within the time window stated on that page.

See the Advertise page for the available banner spaces, exact image sizes and prices. Create an advert from My adverts, upload an image of exactly the required size, pay, and our team approves it before it goes live. Adverts must link to a public https website.

Run a search and apply at least one filter, then choose Save this search & get alerts (you will be asked to log in first if you have not). Choose how often you want emails: instantly, daily or weekly. Manage or delete your saved searches from your dashboard; every alert email also has an unsubscribe link.

Log in, open Account in your dashboard and choose Delete my account. You will need your password. Your profile, listings, photos, saved items and documents are removed. We must keep payment records for accounting and legal reasons, and a protected copy of account data is kept for a limited period before it is destroyed: see our Privacy Policy.