Refund & Cancellation Policy

Last updated 2 October 2026

All purchases and subscriptions are final and non-refundable. This policy applies to subscription plans, boost packs and featured listings, verification fees, advert payments, profile and agent-detail amendment fees, and any other product or service sold by Mazi Properties.

Once a subscription is activated, a purchase is completed or payment has been made, no refunds, cancellations, credits or transfers will be provided, except where required by applicable law. By purchasing, subscribing to or using any paid service of Mazi Properties, you confirm that you have read, understood and agreed to this Refund & Cancellation Policy.

What this covers

• Subscription plans (including buying a plan again to add time).
• Boost packs and featured-listing placements.
• Verification fees for agents, agencies and properties. Paying the fee submits your request for review; it does not guarantee approval, and the fee is not refunded if the request is rejected or the badge later expires or is removed.
• Advert payments, including adverts that are later rejected for breaching our advertising rules.
• Profile and agent-detail amendment (unlock) fees.

Cancellation

Subscriptions do not renew automatically and we never charge your card again without a new purchase from you, so there is nothing to cancel. Access to a plan continues until the end of the period you paid for, and no refund or credit is given for unused time.

Legal exceptions

Nothing in this policy limits any right you have under applicable Nigerian law that cannot lawfully be excluded. Where the law requires us to refund or remedy a purchase, we will do so in line with that requirement.

Duplicate or mistaken charges

If you believe you were charged more than once for the same purchase because of a technical fault, contact us with your payment reference so we can investigate. Where a duplicate or erroneous charge is confirmed, we will correct it, which may include a refund; a refund also withdraws anything the refunded payment granted.

Payments between users

This policy covers only payments made to Mazi Properties. We do not receive, hold or refund rent, deposits, agency fees or purchase money paid to agents, owners or other users; see our Disclaimer.

Contact

Questions about this policy or a payment? Email info@maziproperties.com or use our contact form. See also our Terms & Conditions and Privacy Policy.